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WordPress Help & Support

WordPress Maintenance Services Help & Support

We’re here to safely update WordPress core, plugins, and themes. We also support upgrade compatibility to ensure your site stays online.

The Ultimate WordPress Maintenance Services.

Jompom can fully optimize, maintain and manage your WordPress website. Our maintenance plans include unlimited website changes and revisions, bespoke managed web hosting, website and plugin updates, full security, and 24/7 developer support.

We fully support all WordPress and WooCommerce plugins and themes.

WordPress maintenance service plans, catering for all manner of WordPress sites; from large eCommerce business websites to small personal blogs. Our care plan includes everything you need to have us maintain your WordPress website – hosting, SSL security, plugin updates, malware security and protection, 24/7 technical support, backups & more. The Unlimited Plan also includes unlimited small website changes and revisions. Our Business and Enterprise plans add response time and dedicated servers.
We do not tie you into a contract, and you can move between plans with ease. Prices include VAT and all applicable taxes.


12 Years Of Experience, More than 60+ Developers & Web Experts.

Quick Support
We’ll Help You On Priority 24/7 Dedicated Support

WordPress Maintenance Support

  • 24/7 Security Monitor.
  • Weekly Monthly Backups.
  • Website Speed Up.
  • WordPress Plugins Updates.
  • WordPress Theme Updates.
  • Fixing Small WordPress Errors.

WordPress Technical Support Services & Features


Weekly Backups

Get your own IT department, instantly. Our award-winning US-Based experts are available to help.


Uptime Monitoring 24/7

We include a domain with every annual "Unlimited" plan and, unlike most hosts, we don't charge a fees.


Plugin Updates

Create unlimited addresses with POP/IMAP/SMTP accounts. Plus support for autoresponders, and webmail.


Website Speed Up

Create unlimited addresses with POP/IMAP/SMTP accounts. Plus support for autoresponders, and webmail.


Security & Malware Scans

Powerful shared hosting that doesn't put limits on the amount of data you transfer.


WordPress Updates

We include Let's Encrypt SSL certificates on all domains so the data passed is always safely.


Theme Updates

All of your files are stored on fast, high-performance solid-state drives.

Google Analytics

Google Analytics

All of your files are stored on fast, high-performance solid-state drives.

FAQ - Frequently Asked Questions

Our support hours are 9 AM – 9 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.
After you have selected and purchased your support plan, you can fill Submit ticket so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone.
Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to contact us for our special support plan.

Jompom continuously monitors customer sites using ongoing security scans . Common issues are also manually checked whenever relevant.

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.