The short version
- We want everyone to be able to use jompom.com and the Jompom portal, including people who use a keyboard, a screen reader or zoom.
- We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
- We test our pages with automated accessibility checks at phone and desktop width, and by hand with a keyboard.
- If you turn on “reduce motion” on your device, our animations calm down or stop.
- Found a problem? Email [email protected] and we’ll help you and fix it.
This summary helps you find your way. The full statement below is what applies.
Our commitment
Jompom looks after WordPress websites for small businesses. We believe a website should work for every visitor, so we build our own site with accessibility in mind from the start, not as an afterthought.
This statement covers jompom.com, including the order form and the Jompom client portal at jompom.com/portal/.
The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. These guidelines explain how to make web content easier to use for people with disabilities, and level AA is the level most laws and public bodies refer to.
What we do
- Structure: every page has one main heading, headings in order, landmarks (header, navigation, main content, footer) and a “skip to content” link.
- Keyboard: all links, buttons, menus, forms and the order steps can be used with a keyboard, with a visible focus outline.
- Screen readers: images have text alternatives, decorative illustrations and 3D shapes are hidden from screen readers, and form fields have labels and error messages that are read out.
- Colour and text: we check colour contrast, and pages still work when you zoom to 200%.
- Motion: when your device asks for reduced motion, sliding bands stop, and pop-in and scroll effects are switched off or toned down.
- Testing: we run automated accessibility checks (axe-core) on our pages at phone and desktop width when we change them, and we test key journeys, such as ordering and signing in to the portal, with a keyboard.
Known limitations
Automated tests can’t find every problem, and we’re a small team, so some parts may not work perfectly yet:
- Some older blog posts may have images or tables that are not described as well as our newer pages.
- Payment pages are run by our payment provider, Payoneer, and are outside our control.
- The Jompom Care WordPress plugin runs inside your own WordPress admin, which also depends on WordPress and your theme.
If one of these stops you from doing something, contact us and we’ll find another way to help you, for example by email.
Feedback and contact
If you have trouble using any part of our site or portal, or you need information in a different format, email [email protected]. Please tell us the page address and what went wrong. We usually reply within one working day.
Changes to this statement
We review this statement when we make bigger changes to the site. It was last updated on 11 November 2026.
This statement describes what we aim for and what we do. It is not a guarantee that every page meets every guideline at all times.