Frequently Asked Questions
how we can help you and learn more about the services we offer
Why should I choose Jompom?
We are a team of WordPress experts who offer: 24/7 support Premium plugins worth $1500+ Fast response time, reports, Flexible pricing and a lots of more
What is WordPress maintenance service?
As WordPress is open-source software, it has regular updates to improve your website security, performance, stability, and adding new features. With WordPress core updates taking place, all themes and plugins, also have updates for those same reasons. By ignoring or doing those updates themselves, WordPress website owners are sitting on a ticking timebomb. Sooner rather than later the outdated website can be broken or even Hacked! Jompom WordPress maintenance service, you can focus on your business and not on your website issues. We will provide proper care of your website to ensure it is up to date, secure and stable 24/7.
Do you offer custom website development services?
Yes, we do offer WordPress custom websites development services, contact us.
What is your response time?
We always do our best to respond to your questions ASAP. Sometimes when it’s a peak day, our maximum response time can be longer than usual by the way our response time 2/6 hours.
How does onboarding process work?
Once you sign up for any of plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 12-24 hours.
What's included in "site edits"? & What's not included?
Site edits include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain etc. We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
Do you offer refunds?
your satisfaction is a priority if you’re not satisfied you can request for refund.
Something is still unclear feels free and ask us with confidence
Lets Work Together
Listed below are the main reasons why companies and website owners like you hire us every single day. Stop wasting your time on website maintenance and keep it to professionals with 12+ years of experience!
- We Do All WP Work
- You Focus On Your Business
- Your Website Becomes Updated
- You Get A WordPress Expert Partner
- You Get Easy To Read Analytics
